Return & Refund Policy

Most Feralcore products are made to order through our production partners. Because each item is produced specifically after an order is placed, all sales are final.

We currently do not accept returns or exchanges for:

Incorrect size selection
Ordering the wrong color or product
Changes of mind or buyer's remorse
Preference regarding fit or style
Minor color variations caused by screen settings, lighting, photography, garment materials, printing processes, or normal production variations

Please carefully review all product descriptions, available colors, measurements, and size charts before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

We want you to receive the Feralcore product you ordered.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery at:

feralcoreco@gmail.com

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

Once the issue has been verified, we will work with our production partner to provide an appropriate resolution, typically a replacement at no additional cost.

You do not need to return an approved damaged, defective, misprinted, or incorrect item unless specifically instructed to do so.

Sizing & Fit

Sizing and fit may vary between Feralcore products.

Please review the size chart and measurements provided on each individual product page before placing your order.

Because our products are made to order, we cannot accept returns or exchanges because an incorrect size was selected or because of personal preference regarding fit.

Cancellations & Order Changes

Orders are sent into production quickly.

Once an order has entered production, it cannot be canceled, changed, or modified.

Please double-check your product, size, color, shipping address, and other order details before completing checkout.

Refunds

When there is a verified production or fulfillment issue, we will first work to provide a replacement whenever possible.

A refund may be issued when:

A verified damaged, defective, misprinted, or incorrect item cannot be replaced
A replacement is unavailable because of product availability or production limitations
Another refund is determined to be the appropriate resolution for a verified order issue

Approved refunds will be issued to the original payment method.

Please allow your bank or credit card provider additional processing time for an approved refund to appear in your account.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us at feralcoreco@gmail.com with your order number.

We will review the available tracking information and work with our production or shipping partner to determine the appropriate next step.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around your delivery location
Check with household members or neighbors
Verify the shipping address provided with your order
Contact the shipping carrier for additional delivery information

Feralcore cannot guarantee replacement or reimbursement for packages confirmed by the carrier as delivered to the address provided at checkout.

However, you may contact us at feralcoreco@gmail.com, and we will help review the available tracking information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has entered production or shipped, we may not be able to change the delivery address.

Orders that cannot be delivered because of an incorrect or incomplete address provided at checkout are not automatically eligible for replacement or refund.

Color & Product Variations

We work to represent Feralcore products as accurately as possible.

However, colors may appear slightly different depending on your screen or device settings, photography, lighting, mockups, garment materials, printing or embroidery processes, and normal production variations.

Minor variations of this nature are not considered defects and are not eligible for return, exchange, or refund.

Sale Items

Our standard all-sales-final policy also applies to sale and promotional items.

A discounted price does not affect our policy regarding damaged, defective, misprinted, or incorrect products. If there is a verified production issue with a sale item, please contact us within 7 days of delivery.