FAQ

Orders & Production

Are Feralcore products made to order?

Yes. Most Feralcore products are made to order through our production partners. Your item enters production after your order is placed rather than being pulled from mass-produced inventory.

Making products to order helps us offer a broader range of Feralcore designs while reducing unnecessary inventory and waste.

Because items are made specifically for each order, all sales are final. Please review product descriptions, color options, and size charts carefully before ordering.

Can I cancel or change my order after placing it?

Orders move into production quickly. Once an order has entered production, it cannot be canceled, changed, or modified.

Please double-check your size, color, shipping address, and order details before completing checkout.

Sizing & Fit

How do I choose the right size?

Sizing and fit may vary between Feralcore products. Please review the size chart and product information on each individual product page before ordering.

If you're between sizes or unsure about fit, use the measurements provided on the product page rather than relying solely on your usual clothing size.

Because our products are made to order, we cannot offer returns or exchanges for incorrect sizing.

Shipping

How long does production take?

Most orders require approximately 3–5 business days for production before shipping. Production times may vary by product, production partner, order volume, or season.

Some products may require additional production time. When applicable, details will be provided on the individual product page.

How long does shipping take?

Shipping begins once production is complete.

Estimated shipping times are provided during checkout and may vary depending on the product, destination, carrier, and production location.

Please remember that production time and shipping time are separate.

Carrier delays and seasonal demand may occasionally affect delivery estimates.

Will all of my items arrive together?

Not necessarily. Feralcore products may be produced and shipped by different production partners or facilities.

If your order contains multiple items, they may arrive in separate packages and at different times. You will receive available tracking information as each shipment is processed.

Do you ship internationally?

At this time, Feralcore ships within the United States.

Damaged, Defective or Incorrect Items

What if something is wrong with my order?

We want you to receive the Feralcore product you ordered.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery at feralcoreco@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

Once the issue is verified, we will work with our production partner to provide an appropriate resolution, typically a replacement at no additional cost.

You do not need to return an approved damaged or defective item unless specifically instructed to do so.

Returns, Exchanges & Refunds

Do you accept returns or exchanges?

Because Feralcore products are made to order, we currently do not accept returns or exchanges.

This includes:

Incorrect size selection
Changes of mind
Ordering the wrong color or product
Preference regarding fit or style

Please review all product information and sizing carefully before placing your order.

This policy does not apply to items that arrive damaged, defective, misprinted, or incorrect.

Are refunds available?

When there is a verified production or fulfillment issue, we will first work to provide a replacement whenever possible.

If a replacement cannot be provided because of availability or production limitations, an approved refund may be issued to the original payment method.

What if my package is lost?

If tracking indicates that your package may have been lost in transit, please contact us at feralcoreco@gmail.com so we can review the shipment information and determine the appropriate next step.

What if tracking says my package was delivered but I can't find it?

First, check around your delivery location, with household members or neighbors, and with the carrier.

Feralcore cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout. However, you may contact us at feralcoreco@gmail.com, and we'll help review the available tracking information.

Please make sure your shipping address is complete and accurate before submitting your order.

Feralcore Products

How are Feralcore products made?

Feralcore works with production partners specializing in different manufacturing and decoration methods.

Depending on the product, this may include direct-to-garment printing, embroidery, all-over printing, and other professional production methods.

Because different products may use different production processes, specific materials, construction, fit, and care instructions are provided on individual product pages.

Will colors look exactly the same as they do on my screen?

We do our best to represent products accurately. However, colors may vary slightly due to screen settings, lighting, photography, mockups, garment materials, printing processes, and production variations.

These differences are normal and are not considered defects.

Bulk Orders

Do you offer wholesale or bulk ordering?

Feralcore does not currently offer a standard wholesale program.

For larger-order inquiries, please contact us at feralcoreco@gmail.com before ordering. Availability and pricing will depend on the products and quantities requested.